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Impact

How we measure our impact

We measure our work by what changes for business owners, not by how busy we are. We publish figures only when we can stand behind them.

A shop window sign that reads “Thank you for supporting local”

What we measure

Three measures, each tied to a program and each reported honestly.

  • Business owners helpedHow many small business owners get free help from us, and who they are.
  • Projects completedProjects finished from start to end, with feedback from the owner on whether the work was useful.
  • Where volunteers go nextThe jobs and careers our training helps our volunteers move into.

Impact reports

Our published reports, to read or save as PDFs.

All reports and research

Real numbers over impressive ones

We publish figures only when we can stand behind them, and we explain how each one was measured.

Governance and legal details